Shipping Policy

Orders are normally processed and prepared for shipment within 1–3 business days, excluding weekends and public holidays.

During product launches, drops, promotional periods or unusually busy periods, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please note that processing time is separate from the estimated delivery time.

Shipping costs are calculated at checkout based on:

• Your delivery destination
• The selected shipping method
• The size and weight of your order

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Estimated delivery times are shown at checkout where available.

These delivery times are estimates rather than guarantees.

Delivery may take longer due to circumstances such as carrier delays, customs procedures, public holidays, severe weather or unusually high shipping volumes.

If you agree a specific delivery time with us, that agreed delivery time will apply. Under EU consumer law, where no other delivery time has been agreed, goods generally need to be delivered without undue delay and no later than 30 days after the contract is concluded. Eur-Lex

Where tracking is available, you will receive a tracking link by email after your order has been dispatched.

Tracking information may take some time to update after the parcel has been handed over to the carrier.

If your tracking information has not updated for an unusually long period, please contact us at Support@fiveofive.nl.

Five O’ Five ships to the countries available during checkout.

Orders shipped outside the European Union may be subject to:

• Import duties
• Local VAT or sales taxes
• Customs clearance charges
• Carrier handling fees

Unless otherwise stated during checkout, these charges are not included in the Five O’ Five purchase price and may be payable by the recipient.

Customs rules differ by country and Five O’ Five does not control the charges imposed by local authorities.

Customs procedures may also result in additional delivery time.

Please make sure your delivery address is complete and correct before placing your order.

If you notice an error after placing your order, contact Support@fiveofive.nl as soon as possible.

We will try to correct the address before shipment, but we cannot guarantee that changes will still be possible once the order has entered the shipping process.

If a parcel is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange the next steps. Additional shipping costs may apply where legally permitted.

If your parcel appears to be lost or has not arrived within a reasonable period after the expected delivery date, please contact:

Support@fiveofive.nl

Please include:

• Your order number
• Your name
• Your delivery address
• Any relevant tracking information

We will investigate the shipment with the carrier.

For consumer orders where Five O’ Five arranged the shipping, the risk of loss or damage generally remains with Five O’ Five until you, or a person designated by you other than the carrier, receive the goods. Eur-Lex

Therefore, a parcel being marked as “delivered” by a carrier does not automatically remove any rights you may have if you genuinely did not receive the order.

If your order arrives damaged, please contact us as soon as reasonably possible at Support@fiveofive.nl.

Please provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the packaging where relevant
• A short explanation of the issue

We will review the situation and provide an appropriate solution.

Damage to the shipping packaging alone does not normally qualify for replacement or refund if the product itself is unaffected.

If you receive the wrong product, wrong size, wrong colour or an incomplete order, please contact us at:

Support@fiveofive.nl

Include your order number and a description or photograph of the issue.

If the mistake was made by Five O’ Five, we will arrange an appropriate solution without charging you additional shipping costs.

Certain Five O’ Five products or limited drops may occasionally be offered as pre-orders.

For pre-order products:

• The expected shipping period will be stated on the relevant product page.
• Payment may be collected when the order is placed.
• Estimated shipping dates may change due to production or logistics.
• You will receive a shipping confirmation once your order has been dispatched.

If a pre-order contains both immediately available and pre-order products, the order may be shipped together once all products are available unless otherwise stated.

Your statutory consumer rights remain unaffected.

We begin preparing orders as quickly as possible.

If you wish to change or cancel an order, please contact Support@fiveofive.nl immediately.

We cannot guarantee that an order can be changed or cancelled once processing has started or the parcel has been shipped.

This does not affect any statutory cancellation or withdrawal rights you may have as a consumer.

Shipping and delivery are separate from our return process.

For information regarding returns, exchanges, refund timelines and the EU right of withdrawal, please see our Returns & Refunds Policy.

If you have any questions about your order or delivery, please contact:

Five O’ Five

Operated by fiveofive B.V.

Email: Support@fiveofive.nl

Website: fiveofive.nl