Privacy Policy

“Personal information” means information that identifies you or another person, or that can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify, or reasonably be linked to, an individual.

Depending on how you use the Services, where you live and what applicable law permits or requires, we may collect or process the following information, including inferences drawn from it:

• Contact details: your name, address, billing address, delivery address, telephone number and email address.
• Financial information: credit card, debit card and financial account numbers; payment card and financial account information; transaction details; payment method; payment confirmation; and other payment details.
• Account information: your username, password, security questions, preferences and settings.
• Transaction information: the items you view, add to your basket or wish list, buy, return, exchange or cancel, and your previous transactions.
• Communications: information you include when you contact us, for example when you send a customer support enquiry.
• Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information: how and when you interact with, use or navigate the Services.

We may collect personal information from the following sources:

• Directly from you: when you create an account, visit or use the Services, contact us or otherwise provide personal information.
• Automatically through the Services: from your device when you use our products or Services or visit our websites, including through cookies and similar technologies.
• From service providers: when they help us deliver certain technologies or collect or process personal information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, personalising and improving the Services

We use your information to fulfil our agreement with you, process payments and orders, remember your preferences and the items you are interested in, send account notifications, and process purchases, returns, exchanges and other transactions.

We also use it to create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews and provide a personalised shopping experience, such as recommending products related to your purchases. This may include using your information to better tailor and improve the Services.

Marketing and advertising

We use your information to send marketing, advertising and promotional messages by email, text message or post, and to show online advertisements for products or Services on our Services or other websites. These advertisements may be based on items you have bought or added to your basket and other activity on the Services.

Security and fraud prevention

We use your information to verify your account, provide a secure payment and shopping experience, detect, investigate or act on potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services.

If you register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other access details with anyone.

Communicating with you

We use your information to provide customer support, respond to you, deliver effective Services and maintain our business relationship with you.

Legal purposes

We use your information to comply with applicable law and respond to valid legal processes, including requests from law enforcement or government authorities. We may also use it to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce our terms or policies or investigate possible violations.

In certain circumstances, we may share personal information with third parties for legitimate purposes covered by this Privacy Policy:

• Service providers: Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• Business and marketing partners: to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to opt out of sharing information for targeted advertising and marketing based on this activity. You can exercise that right on our data-sharing opt-out page.
• With your instruction, request or consent: for example, to ship products to you, or through your use of social media widgets or login integrations.
• Within our business: with our affiliates or other members of our corporate group.
• Business transactions and legal obligations: in connection with a merger, bankruptcy or other business transaction; to comply with applicable legal obligations, including subpoenas, search warrants and similar requests; to enforce applicable terms or policies; or to protect or defend the Services, our rights and the rights of our users or others.

Shopify hosts the Services and collects and processes personal information about your access to and use of them to provide and improve the Services.

Information you submit through the Services is sent to and shared with Shopify and third parties, which may be located in countries other than the country where you live, so they can provide and improve the Services.

To help protect, grow and improve our business, we also use certain enhanced Shopify features. These features use information from your interactions with our store, other merchants and Shopify. To provide them, Shopify may use personal information collected from those interactions.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights relating to its use of information for these purposes.

You can read more about Shopify’s use of personal information and your rights in the Shopify Consumer Privacy Policy. Depending on where you live, you can also exercise certain rights through the Shopify Privacy Portal.

The Services may contain links to websites or other online platforms operated by third parties. If you follow a link to a site that we do not operate or are not affiliated with, please review its privacy and security policies and other terms.

We do not guarantee, and are not responsible for, the privacy or security of these sites or the accuracy, completeness or reliability of the information they contain.

Information you share in public or semi-public spaces, including third-party social networking platforms, may be viewed and used by other users of the Services or those platforms, without restrictions imposed by us or the third party.

Including a link does not, by itself, mean that we endorse the platform’s content, owner or operator, unless otherwise stated in the Services.

The Services are not intended for children. We do not knowingly collect personal information from children below the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information about anyone under the age of 16, as those terms are defined by applicable law.

No security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send to us may also be insecure while in transit. Please do not use insecure channels to send sensitive or confidential information.

How long we retain personal information depends on several factors, including whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes or enforce applicable contracts and policies.

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances and may be subject to exceptions. In some cases, we may decline a request where the law allows us to do so.

• Access: you may have the right to request access to the personal information we hold about you.
• Deletion: you may have the right to ask us to delete personal information we hold about you.
• Correction: you may have the right to ask us to correct inaccurate personal information we hold about you.
• Portability: in certain circumstances and subject to exceptions, you may have the right to receive a copy of your personal information and request that we transfer it to a third party.
• Opting out of sale, sharing or targeted advertising: depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your information, or its processing for “targeted advertising”, as defined by applicable privacy law. You can do so on our data-sharing opt-out page.
• Marketing preferences: you can unsubscribe from promotional emails at any time using the unsubscribe option in our emails. We may still send non-promotional emails, for example about your account or orders.

Global Privacy Control

If you visit our website with a Global Privacy Control opt-out signal enabled, we will, depending on your location, automatically treat it as an opt-out request for the device and browser you are using. If we can link the device to a Shopify account, we will also apply the request to that account.

Learn more at Global Privacy Control. Apart from Global Privacy Control, we do not recognise other “Do Not Track” signals sent by your browser or device.

Additional rights in the UK and EEA

If you live in the United Kingdom or European Economic Area (EEA), you may also have the following rights, subject to local legal exceptions and limitations:

• Objecting to or restricting processing: you may have the right to ask us to stop or limit the processing of your information for certain purposes.
• Withdrawing consent: where we rely on your consent to process personal information, you have the right to withdraw it. This does not affect the lawfulness of processing carried out before you withdrew consent.

How to exercise your rights

You can exercise your rights where indicated in the Services or by contacting us using the details below. For more information about Shopify’s use of your information, including your rights in relation to information Shopify processes, visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request, as permitted or required by applicable law.

Where applicable law allows, you may appoint an authorised agent to submit a request on your behalf. We will require proof of their authority and may also ask you to verify your identity directly with us.

We will respond within the time required by applicable law.

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority. A list of the EEA’s supervisory authorities is available from the European Data Protection Board.

We may transfer, store and process your personal information outside the country where you live.

For transfers outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, where applicable. These mechanisms are not required where information is transferred to a country recognised as providing an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

We will publish the revised policy on this website, update the “Last updated” date and provide any notice required by applicable law.

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, you can contact us:

• Telephone: +31 6 46920682
• Email: pvdw@vanderwegen.com
• Post: Five O’ Five, Lovensekanaaldijk 113, 5013 BJ Tilburg, The Netherlands

For the purposes of applicable data protection law, Five O’ Five is the controller of your personal information.