Returns & Refunds

Returns can be requested within 30 days of delivery.

To initiate a return, please contact us at Support@fiveofive.nl and include:

• Your order number
• The item(s) you would like to return
• The reason for the return

We will provide you with the relevant return instructions and return address.

To be eligible under our voluntary 30-day return policy, items must be returned:

• Unworn, other than reasonably trying the item on
• Unwashed
• Undamaged
• With the original tags attached
• In their original condition
• Preferably in the original packaging

Please take reasonable care of the products while they are in your possession.

Items that show clear signs of wear, washing, damage or use beyond what is necessary to assess the fit and appearance may be refused under our voluntary return policy or may be subject to a reduction in refund value where legally permitted.

Unless the product is faulty, damaged or incorrect:

• Return shipping costs are the responsibility of the customer
• We recommend using a tracked shipping method
• Five O’ Five is not responsible for return parcels that are lost before reaching us

If you return your complete order under your statutory EU right of withdrawal, the standard delivery costs originally charged for the order will also be refunded where required by law.

Additional delivery costs resulting from choosing a more expensive shipping option than our standard delivery method are not refundable.

Once your return has been received and inspected:

• Approved returns will be refunded to the original payment method
• Refunds are normally processed within 5–10 business days
• You will receive an email confirmation once your refund has been issued

Depending on your bank or payment provider, it may take additional time before the refund appears in your account.

At this time, we recommend returning the original item and placing a new order for the preferred size or colour.

This allows us to process your request as quickly as possible and avoids delays caused by changing stock availability.

If you receive an item that is defective, damaged or different from what you ordered, please contact Support@fiveofive.nl as soon as possible.

Please include:

• Your order number
• A short description of the issue
• Clear photographs showing the problem

Once we have reviewed the case, we will provide an appropriate solution.

Where the item is confirmed to be faulty, damaged or incorrectly supplied, Five O’ Five will cover the reasonable return shipping costs.

Pre-order items are produced or reserved for a future delivery date.

Unless a legal exception applies, purchasing an item as a pre-order does not remove your statutory consumer rights.

Once a pre-order has been delivered, the normal Five O’ Five return conditions apply.

Customers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, please contact:

Support@fiveofive.nl

and clearly state that you wish to withdraw from your purchase.

After notifying us, the goods must be returned within the applicable statutory period.

You may inspect and try on the garment in the same way you reasonably would in a physical store. You may be responsible for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics and fit.

Where the statutory right of withdrawal applies, refunds will be processed in accordance with applicable consumer law.

By placing an order with Five O’ Five, you acknowledge the return conditions described above.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.